The Customer Satisfaction Administrator plays a crucial role within the ITIL framework, ensuring that the organisation’s IT services meet or exceed customer expectations. This position is responsible for gathering, analysing, and reporting customer satisfaction data, and working closely with IT service management teams to implement improvements based on feedback.

Matric Certificate (Essential)
Bachelor’s degree in information technology, Business Administration, or a related field would be advantageous
Minimum of 3 years of experience in customer satisfaction or customer service roles within an ITIL environment.
ITIL Foundation certification preferred