Job Description
Overall Purpose of the Job:

Is to visit sites, do road shows and visit parades to sell loans and policies and taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

Responsibilities:

Visiting all new sites that the Region open
Visit sites that have lesser than 30% market share
Visit parades early in the morning and later in afternoon
To do road shows and wellness days as well
Capturing the loans and policies
Have a target set to be made for the month
Giving advice to prospective customers of the various Umsuka products on offer.
Addressing and resolving client queries promptly and satisfactorily.
Ensuring that applications are Processed timeously.
Ensuring that contracts are cleared and submitted in time for payments.
Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
Assisting with market related issues for the company.
Provide general customer service and assistance to Umsuka Wemali finance clients

Experience and qualifications and requirements for the post

Grade 12 or National Certificate in Customer Service
Sales experience will be an advantage
Customer service
Computer literate
Experience in credit lending environment would be an advantage
Own Vehicle and code 8 driver’s license
SKILLS & OTHER ATTRIBUTES:

Excellent interpersonal & teamwork skills
Excellent time management skills and ability to multi-task and prioritise work
Excellent communication and listening skills essential
Ability to work in a fast paced and high stress environment
Strong organisational and planning skills
Self-Motivated
Exercise Initiative
Adaptability
Customer service orientated
Telephone Etiquette
Bilingual
Target driven