The Customer Service Team Leader is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing, coaching, counselling, training, and problem solving.

Additionally, the position is responsible for assisting the Manager and Supervisor with development of staff, attendance, reporting and escalations.

Grade 12 / Matric
2 – 3 years work experience in a same or similar role
Background in Insurance / Motor Industry