Combine Dialler administration, campaign management and reporting
Manage inbound/outbound dialler campaigns on Vici dial
Upload and maintain debtor/customer calling lists
Monitor real time call centre performance and agent productivity
Optimize dialling strategies to improve contact rates, talk time, promise to pay rates, collections recovery and manage campaigns, call ques,

Matric (Grade 12)
2 - 3 years’ experience in VICI dialer administration,
Excel reporting
CRM Systems
Campaign Management and data Analysis
Attention to detail and good communication and stakeholder management