Job Description
🚀 We’re Hiring: Fraud Investigator: Card

📍 Location: Cape Town / Johannesburg
📊 Reporting Line: Incident Lead: Card

💼 Purpose of the Role

The Fraud Investigator: Card is responsible for the end-to-end investigation of card-related fraud incidents, including transaction analysis, case development, and resolution. The role focuses on identifying fraud patterns, supporting rapid incident response, and strengthening controls to prevent recurrence.

🔍 Key Responsibility Areas

Fraud Detection & Case Intake

Monitor alerts from card fraud systems and transaction monitoring tools.
Validate and prioritise suspected fraud cases.
Escalate high-risk incidents to the Incident Lead.

Fraud Investigation & Case Resolution

Conduct detailed investigations into card fraud (CNP, card-present, skimming, BIN attacks).
Analyse transaction flows, merchant behaviour, and customer activity.
Compile case evidence and ensure proper documentation.

Root Cause Analysis & Trend Identification

Identify fraud patterns and recurring issues.
Perform root cause analysis on fraud incidents.
Provide insights to improve detection rules and controls.

Control Support & Testing

Assist in testing fraud controls and monitoring rules.
Identify gaps in existing controls.
Support implementation of control enhancements.

Minimum qualification:
NQF 4 or equivalent

Minimum job-related experience:
At least 3 years working experience.

Certifications / Accreditation / Registration / Licenses:
ACFE accreditation advantageous