The ideal candidate will have a strong background in medical debtors collections, excellent communication and negotiation skills, and the ability to manage patient accounts with professionalism and empathy. This is an excellent opportunity to join a dynamic team focused on delivering exceptional billing and debt recovery services within the healthcare industry.
 • Manage and maintain allocated patient-liable debtor accounts and monitor age analyses.
 • Follow up on outstanding accounts via telephone, email, SMS, and other approved communication channels.
 • Negotiate payment arrangements with patients and ensure payment plans are adhered to.
 • Escalate unresolved accounts and assist with legal collections where required.
 • Maintain accurate records of all collection activities, patient interactions, and debtor documentation.
 • Prepare collection reports, debtor reconciliations, and assist with month-end reporting.
 • Build and maintain positive relationships with patients, medical practices, and medical schemes.
 • Ensure compliance with company policies, healthcare billing procedures, and confidentiality requirements while achieving collection targets.

 • Matric / Grade 12 (required).
 • Minimum of 3 years' experience in medical debtors collections, patient-liable collections, or a credit control environment.
 • Previous experience within the medical billing industry is highly advantageous.
 • Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).
 • Experience working with medical billing systems such as Elixir Live, MedEDI, iHealth, Healthbridge, or Vericlaim is advantageous.
 • Strong understanding of medical aid processes, patient liability, and healthcare billing principles.
 • Excellent communication, negotiation, and conflict-resolution skills.
 • High level of accuracy, attention to detail, and strong organisational abilities.
 • Ability to work independently, manage multiple priorities, and meet collection targets.