The System Administrator is accountable to co-ordinate, plan and schedule the day-to-day activities of ICT support staff and assists the team to provide technical and training support services. Provides on-the-job training to team members and feedback regarding job performance and progress. Co-ordinates systems installations and assists to retrieve stored data. Investigates and resolves system malfunctions or escalates accordingly. Liaises with staff to achieve effective problem resolution.

NQF Level 5 Qualification – Higher Certificate in Information Technology
ITIL Foundations Certificate
Industry qualification – e.g. MCSE Advantageous
NQF Level 6 Qualification – Diploma in Information Technology