Introduction
As a Collections Agent, you will be responsible for engaging with customers and businesses to recover overdue payments and negotiate suitable repayment arrangements. The role focuses on maximizing collections on outstanding accounts while ensuring strict adherence to company policies and applicable legislation, including the National Credit Act. You will be expected to maintain accurate records of all interactions, manage accounts in line with collection strategies, and deliver a high standard of customer service while handling sensitive financial matters.

Job description
Key Responsibilities

Debt Collection
Follow up on overdue accounts via calls, email, and statements
Negotiate payment arrangements with customers
Ensure collections targets are met

Matric (Grade 12)
1–6 years’ experience in debt collections
Strong knowledge of debt collection processes