This role is perfect for someone who enjoys helping people, solving problems, and delivering exceptional customer experiences. As a Customer Service Agent Level 1, you’ll be the first point of contact for our customers, providing support, guidance, and solutions across multiple communication channels. Your ability to listen, empathise, and take ownership of customer queries will play a key role in building customer loyalty and strengthening the Frogfoot brand.

A Grade 12 / Matric qualification.
The ability to quickly learn and confidently explain products, services, and processes.
An understanding of customer service principles and best practices.
Strong communication skills across multiple channels, including phone, email, and chat.
The ability to manage customer concerns professionally while maintaining a positive attitude.
A commitment to delivering excellent customer experiences and achieving service targets.