You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner. You will be required to lodge claims, update details and make adjustments or cancellations.

National Senior Certificate
Clear Credit and Criminal record
1 year of Home Insurance Experience
Experience managing claims from First Notification of Loss (FNOL) through to final settlement
Experience booking and registering new home insurance claims accurately
Excellent command and use of English, both written and Verbal
Attention to detail.
Strong analytical and numeric skills