Current knowledge of best practices for Customer Services in a retail environment
General Understanding of CPA (Customer Protection Act)
Knowledge of Pepkor Lifestyle policies, practices, processes and systems
Knowledge of CRM systems and practices
Social Media Proficiency
MS Proficiency
Understanding of the Pepkor Lifestyle operating model and value chain
Express and implied ethical responsibilities

Grade 12
One-year experience in Customer Resolution Centre/Customer Service
Tertiary qualification advantageous