The Social Media and Administration Assistant is responsible for delivering professional, customer-centric support across all company social media platforms while providing administrative and operational support to the Contact Centre.

The role’s primary responsibility is to monitor, manage and respond to customer enquiries received through social media channels, ensuring timely engagement, accurate information sharing and the effective escalation of issues for resolution. The incumbent serves as a key point of contact between customers and operational teams, helping to drive a positive customer experience.

In addition, the role supports operational efficiency through ticket management and administration, routing and tracking customer requests, maintaining data integrity within the ticketing system, and assisting with reporting and other administrative activities.

The Social Media and Administration Assistant plays a critical role in safeguarding and enhancing the company’s brand reputation by ensuring responsive customer engagement, maintaining high service standards, and collaborating effectively with internal stakeholders to deliver exceptional customer service.

Matric
Relevant certificate or diploma in Business Administration, Customer Service, Marketing or a related field will be advantageous