– Act as the primary point of contact for customers, addressing inquiries and providing comprehensive information about service offerings.
– Assess customer needs and recommend appropriate products or services to ensure a tailored experience.
– Schedule service appointments and manage resource allocation efficiently to maximize workflow and service delivery.
– Prepare detailed invoices and ensure accurate documentation of service processes and customer interactions.
– Collaborate with technicians and other team members to ensure smooth operations and timely service completion.
– Follow up with customers post-service to gather feedback and address any concerns, fostering long-term relationships.
– Maintain up-to-date knowledge of industry trends and company products to provide informed advice to customers.
– Support sales initiatives by identifying opportunities for upselling services and participating in promotional activities.

Proven track record in a service-oriented role, preferably within the automotive or similar industry.
- Strong communication and interpersonal skills to build rapport with customers and colleagues.
- Demonstrable experience in managing customer relationships and delivering exceptional service outcomes.
- Proficiency in using service management software and other relevant tools to enhance operational efficiency.
- Solid problem-solving abilities and attention to detail in handling customer queries and service issues.
- Ability to work effectively under pressure and manage multiple tasks in a fast-paced environment.