Administer and support enterprise archive and document management solutions.
Manage the archiving, storage, retrieval, retention, and disposal of electronic documents and data.
Monitor scheduled archive jobs, interfaces, queues, repositories, and storage capacity.
Investigate and resolve failed archive jobs, document retrieval issues, interface failures, andarchive-related incidents.
Support SAP document and data archiving processes.
Maintain archive repositories, document types, retention rules, and related system configurations.
Ensure archived documents and data remain accessible and retrievable throughout therequired retention period
Support integrations between SAP, archive platforms, scanning solutions, and otherenterprise applications.
Assist with the implementation and maintenance of document and data retention requirements.
Support audit, compliance, legal, and business requests for archived documents andhistorical information.
Perform regular archive health checks and identify capacity, performance, availability, or integrity issues.
Assist with archive platform upgrades, migrations, patches, and maintenance activities.
Investigate recurring archive issues and contribute to root cause analysis and permanent resolutions.
Maintain operational procedures, configuration documentation, support guides, and technical documentation.
Support disaster recovery and business continuity testing for archive solutions.
Provide operational support aligned to agreed incident management processes and SLAs.
Participate in change management, testing, deployment, and release activities.
Engage with archive solution vendors for technical support and issue resolution.
Identify opportunities to improve archive processes, monitoring, automation, and operational efficiency.

3-year IT, Information Systems, Information Management, or related degree/diploma (advantageous).
SAP ArchiveLink, SAP ILM, SAP Data Archiving, or related SAP training/certification (advantageous).
Enterprise Content Management or Records Management training/certification (advantageous).
Relevant archive platform certification, such as OpenText (advantageous).
ITIL V3 or ITIL 4 Certification (advantageous).