We are looking for a passionate and versatile IT Support Engineer who enjoys customer service as much as technical support with a proven track record of practical hardware & software troubleshooting. This individual will be contributing as part of a team, through service delivery to users at our Head Office, Distribution Centers and Divisional Offices – both remotely and in-person. The ideal candidate will need to be comfortable working alone as well as within a team and must be able to interact with business users at all levels. The individual must have strong research skills, remain calm under pressure, adapt seamlessly to change and demonstrate a willingness to learn on the job within a fast paced environment. The candidate should be technical minded with strong troubleshooting skills for computer desktops, Bluetooth and Android scanners, label printers as well as have a strong customer service background. The candidate should display excellent communication skills (verbal and written for telephonic & email support) and be able to log service requests and incidents via the CA system, and respond to emails in a timeous professional manner.

Qualifications and Experience
• Relevant IT Tertiary qualification

• Relevant technology courses attended (MCSE and A+ will be an advantage)

• Preferably 3-5 Years IT End User Support experience

• Experience working in a retail warehouse/distribution centre (DC) environment is advantageous

• Distribution Centre process-flow, set up and network understanding

• Own transport and valid driver’s license

Competencies
• Microsoft Desktop Operating Systems experience – Windows 7, Windows 10 and Windows 11

• MS-Office versions (Office 2010, 2016, 2019, Office 365)

• Hardware related working experience i.e. Android scanners & label printers

• Computer hardware and software troubleshooting skills

• Computer Desktop Imaging

• Effective Management of IT hardware and IT environment



Essential Competencies:

• Exposure to relevant IT Infrastructure Technology, e.g. Windows 7 Windows 10 and Windows 11

• Sound troubleshooting skills, both on the hardware and software level

• Exposure to Retail Distribution centre and Warehouse IT technologies



Advantageous Competencies:

• Exposure to Microsoft System Center 2012