The Digital agent is responsible for sales and lead conversion targets • Marketing of Tracker to both existing and new customers • Scheduling fitments of Tracking units • Follow up on outstanding leads and/or queries • Handle inbound and make outbound calls according to campaigns • Demonstrate excellent knowledge of product, service offerings and systems • Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy • Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values • Selling of value added services • Provide constant feedback to intermediaries, management and other departments regarding status of leads • Ensure quality benchmarks are achieved • Manage time and workloads to ensure that deadlines and targets are met • Align own behaviour with Trackers culture and values • Ensure achievement of own performance requirements

Selling skills (objection handling & negotiation)
· Customer centric
· Attention to detail
· Deadline and results driven
· Initiative
· Teamwork
· Judgment/Problem solving
· Tolerance for stress
· Interpersonal and communication skills
· Influencing