Team members log at least 10 minutes prior to the startup of a shift. Addresses Enquires on betting information - Authenticates the account holder and provides up to date bet information to account holders. Answer customer questions regarding problems with their accounts. Markets the brand, builds and establishes rapport with the customer. Voucher and Birthday SMS to customers. Meet daily/weekly/monthly targets. Lodging of complaints – ensures swift feedback is given to the customer, Information is gathered from the Punter and the system, and this is escalated to the Supervisor for resolve and feedback. Comply with company and department policies, procedures and standard operating procedures. Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk. Any other ad hoc duties that might be required.

You Bring:

6 months Customer Service Experience.
A Bonus to have:

Betting knowledge and experience
Degree/Diploma
Contact Centre Experience.