Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met. Key Responsibilities: Customer Engagement: Communicate effectively to obtain relevant information. Customer-Centric Approach: Handle interactions with care and professionalism. Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.

Minimum Qualification:
Matric , Diploma, or Degree

Knowledge:

In-depth understanding of JD Group policies, processes, and systems
Familiarity with relevant legislation (CPA, NCA, etc.)
Proficiency in Microsoft Office and relevant systems/applications
Skills:

Strong telephone etiquette and negotiation abilities
Effective written and verbal communication
Conflict management and emotional intelligence
Business numerical skills and attention to detail
Behaviors:

High level of integrity and personal resilience
Energy, drive, and a customer-oriented mindset
Ability to influence others and engage with diversity