Servicing and assisting customers timeously within SLA via electronic and telephonic communication Ensuring required availability to action incoming telephonic requests as per the business hours Ensure a one-time resolution on all client requests Ensure that clients are kept up to date on the entire claims journey from claim intimation to claim paid Applying TCF principles across all engagements with clients and stakeholders Ensuring compliance with all FAIS fit and proper requirements Ensuing that advice is given within the ambit and framework of the regulations

Registered Representative - RE5 - (or to be completed within 12 months)
Matric
120 FAIS credits (or to be completed within 12 months)
Insurance Industry knowledge and background (Short-Term Personal Lines)
Negotiation Skills
Conflict management and resolution
Ability to communicate actively and effectively
High proficiency in written and verbal communication