Job Description
ROLE PURPOSE

To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
Captures and maintains accurate client information on the Metrofile system.
Extracts service data from the system for the sales teams for sales and services purposes.
Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
Accurately files client contracts and related information on an ongoing basis.
Conduct telesales activities for Category D & T clients.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
Bachelor’s Degree preferred
At least 2-3 years solid experience in a customer service/ retail environment /logistics/warehousing/supply chain
Must have experience with capturing orders onto a database system
Excellent command of the English language
Strong Excel skills
Must have excellent communication and interpersonal skills
Must be customer focused
Must pay attention to detail
Must be a team player
Must be able to work independently and adhere to deadlines and strict turnaround times
Must have business acumen and be able to communicate at all levels
Must be professional at all times
Must be highly computer literate
Demonstrate excellent organisational and problem-solving skills