Job description
Key responsibilities:

Provide professional frontline services to clients/ visitors both telephonically and in person
Obtains co-payments for specified medical procedures and ensure accurate processing of medical aid and cash invoices
Issue receipts, manage deposits and ensure the accurate financial records
Performs general administrative duties as required
Manage incoming calls, including answering the switchboard, screening, and transferring calls appropriately
Handle basic enquiries and take accurate messages for staff members
Welcome and direct visitors to their meeting or appointment.
Monitor and write up orders for colostomy products
Ensure compliance with cash up and safe cash handling procedures at all times
Book, reschedule, and cancel appointments accurately while maintaining confidentiality
Assist clients with empathy, professionalism and efficiency in high pressure situations

Minimum requirements
Minimum requirements

Essential: Previous experience in a clinic or medical office or healthcare setting
Desirable: Previous experience in a retail environment
Education: Grade 12
Computer literate
Languages: Must be fluent in English and Afrikaans