Job Description
FEM is seeking a dedicated, detail-oriented EAP Administrator to support the effective administration of the Education Assistance Programme (EAP). The successful candidate will be responsible for ensuring the accurate, timeous, and compliant processing of EAP beneficiary applications, invoices, payments, and stakeholder communication.

This role plays a critical part in supporting EAP beneficiaries and pensioners, safeguarding financial integrity, reducing operational risk, and ensuring adherence to FEM policies, procedures, and governance standards.

Education Requirements

Minimum:

Diploma in a financial, administration, or related field
Ideal:

BCom or equivalent qualification
Proven experience in administration, finance, or programme support roles
Training and Knowledge

Minimum:

Strong administrative and organisational skills
Good understanding of financial documentation and processes
Proficiency in Microsoft Office (Excel, Word, Outlook)
Strong communication skills with the ability to engage sensitively with beneficiaries
Ideal:

Experience in financial administration, debtors, or programme management
Understanding of internal controls and compliance requirements
Experience within insurance, medical administration, or financial services environments

Experience Requirements

Minimum:

1–2 years’ experience in an administrative, finance, or programme support role