Job Description
GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

Duties and responsibilities include developing and implementing new policies to improve customer service, responding to customer questions and handling customer complaints. Major role will be acting as the front line of support for customers for both online and in store and ensure customers are satisfied with the products, services, and features.

JOB DESCRIPTION & RESPONSIBILITIES

Customer Interaction & Support
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Meeting daily, weekly, and monthly KPI’s in responding to queries and complaints
Communicating with customers through various channels, managing both emails and phone calls
Acknowledging and resolving customer complaints
Service Delivery & Order Processing
Product knowledge in order to be able to answer all questions that may arise.
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communication & Coordination
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support across the board.
Reporting on customer queries and informing line manager of escalations

SKILLS AND PERSONAL ATTRIBUTES

1 - 2 years call centre or service correspondence experience required
Must be familiar with help desk applications.
Matric certificate is required (additional certification in Office Management or Microsoft Office is advantageous)
Proficiency in Microsoft Office Suite