Job Description
We are thrilled to announce a new opening for a highly skilled Service Advisor for our Centurion, Pretoria Branch, to join our team!

About the Position:

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical knowledge of Tools and Machinery would be an advantage:

Wide range of Power Tools, Welding Machines, Compressors
Small Machinery i.e. Petrol & Diesel Engines, Generators

Job requirements:

Consult with Repairs Technicians regarding necessary repairs and possible alternatives
Use knowledge of products and services to provide information about available parts and service options
Answer questions about service outcomes, schedule and book appointments
Provide customers with information and advice on warranty protections and cost savings
Manage and oversee the Repairs division workflow and schedule
Call customers to advise them on pick-up times
Maintain positive customer relationships to ensure repeat business

Desired Skills:

Technical
Must be able to communicate with customers at all levels
Must be detailed orientated
Must be able to read and write English
Must be highly motivated and be able to liaise with customers
Knowledge of mechanical systems