Job Description
Introduction

Pepkor Lifestyle is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.

Description

Current knowledge of best practices for Customer Services in a retail environment
General Understanding of CPA (Customer Protection Act)
Knowledge of Pepkor Lifestyle policies, practices, processes and systems
Knowledge of CRM systems and practices
Social Media Proficiency
MS Proficiency
Understanding of the Pepkor Lifestyle operating model and value chain
Express and implied ethical responsibilities

Minimum requirements

Grade 12
One-year experience in Customer Resolution Centre/Customer Service
Tertiary qualification advantageous

SKILLS

Strong written and verbal communication skills
Personal Resilience
Multi-tasking
Effective Time Management
Interpersonal Skills
Active Listening and Interpretation skills
Conflict Management
Ability to work under pressure