Duties and Responsibilities
· Marketing of Tracker to both existing and prospective clients.

· Establishing, building and maintaining relationships with our various partners.

· Contract administration, feedback and daily statistical reporting.

· Ensure that Customer Service standards are maintained in a highly pressurized environment.

· Provide service within the region as well as other departments/regions/staff within Tracker.

· Meet/exceed targets.

· Data capturing.

· Follow up on queries.

· Working on the NR Scheduling VAX – Distributing scheduling related requests received on the VAX, to the relevant regional Agents / departments.

· Provide feedback on Scheduling related requests received on the NR Scheduling VAX.

· Send Follow up requests to Agents on requests received on the NR Scheduling VAX.

· Scheduling fitments of Tracker units.

· Scheduling of Technical Service Requests.

· Rescheduling of appointments.

· Liaising with technicians regarding appointments.

· Checking/Maintaining high Quality of schedules.

· Monitoring effective utilization of Tracker technicians.

· Managing the closing and opening of technicians / slots. (Leave / vehicle Service / Projects)

· Manually allocate unallocated Tasks.

· Outsourcing of work to Fitment centres (Allocating / Assigning Tasks to Fitment Centres)

· Maintain local and regional Scheduling Relationships.

· Occasionally assist with walk-in-clients, scheduling related and non-scheduling related.

· Management of potential cancellations.

· Taking ownership of all queries received, telephonically or face-to-face and assisting the client within our SLA’s.

· Matric with at least 1 year Contact Centre experience.

· Bilingual (English and Afrikaans) advantageous.

· Computer literacy.

· Excellent typing and accurate data capturing skills.

· Excellent communication skills including excellent telephone manner.

· Analytical skills.

· Ability to work under pressure.

· Feel confident to have all calls voice recorded.

· Excellent time management - Work with time controls.

· High levels of self-discipline.

· Be able to work independently.