Process and dispatch online orders within SLA guidelines
Pick, pack, and allocate stock based on order requirements
Update and manage orders on e-commerce systems (e.g., Magento)
Prepare dispatch documentation and ensure accurate system transactions
Conduct follow-ups on unpaid orders and abandoned carts
Stay updated on daily and weekly online promotions
Assist with resolving order-related queries (returns, refunds, cancellations)
Liaise with internal stakeholders including warehouses, stores, and support teams
Report and escalate system or operational issues where necessary
Maintain strong internal relationships to support seamless fulfilment processes

Matric (Grade 12)
Minimum 2 years’ experience in logistics, fulfilment, or e-commerce
Diploma in Logistics (advantageous)
SAP experience (beneficial)
Proficient in MS Office
Familiarity with e-commerce platforms