Job Description
Overall Purpose of the Job:

Taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

Responsibilities:

Giving advice to prospective customers of the various Umsuka products on offer.
Addressing and resolving client queries promptly and satisfactorily.
Ensuring that WhatsApp for business is handled accordingly
Ensuring that Incoming Calls are answered on time
Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
Ensuring strict adherence to the requirements of the National Credit Act, FIC,FSCA as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
Assisting with market related issues for the company.
Provide general customer service and assistance to Umsuka Wemali finance clients

Experience and qualifications:

Grade 12 or National Certificate in Customer Service
Customer service / call centre experience
Experience in credit lending environment would be an advantage
SKILLS & OTHER ATTRIBUTES:

Excellent interpersonal & teamwork skills
Excellent time management skills and ability to multi-task and prioritise work
Excellent communication and listening skills essential
Ability to work in a fast paced and high stress environment
Strong organisational and planning skills
Self-Motivated
Exercise Initiative
Adaptability
Customer service orientated
Telephone Etiquette
Bilingual