Role Description

The Telesales Agent is a full-time on-site role located in Rosebank. As a Telesales Agent you will be responsible for reaching out to potential customers to present the company’s products and services, identify their needs, provide support and assistance, and conduct follow-up activities. You will use potential leads and existing customers’ information to contact them via phone, email, and online platforms. This is an excellent opportunity for individuals with strong communication skills and sales experience to join a dynamic and innovative team.

Qualifications

Prior experience as a telesales agent, with a track record of achieving and exceeding targets
Excellent persuasive communication and negotiation skills, with the ability to listen actively and communicate effectively
High level of customer service orientation, with the ability to build and maintain long-lasting customer relationships
Self-motivated, resilient, and driven to succeed in a fast-paced and ambitious environment
Ability to manage multiple tasks and priorities, to work both independently and as part of a team
Fluency in English and at least one additional language to communicate with customers at a professional leve
Strong computer skills, with proficiency in relevant software, databases, and online platforms
High school diploma or equivalent, with preference given to candidates with relevant tertiary educat

2 years Outbound Sales experience, gained in a Call Centre environment
Must be able to sell to key decision makers (B2C sells to consumer market)
Completed Grade 12
RE or full FAIS qualification
Fluent in English
Strong and professional telephonic communication skills
Strong in objection handling