The person in this position will be responsible for ensuring Customer Satisfaction and service maintain and increase customer base and sell parts and accessories

• Ensure that parts sales budget is achieved through marketing
• Maintain and increase market share within area of responsibility
• Retain existing customers by ensuring Customer Satisfaction
• Adhere to Company Discount Policy
• Communicate market opportunities to management and other departments
• Ensure all customer queries are dealt with efficiently and effectively
• Ensure all customers are introduced to new Policies and promotions
• Ensure regular and helpful contact with all customers and dealership staff
• Ensure all returned parts are properly documented and recorded
• Ensure Company assets in your care are kept in a good condition
• Cooperate with all staff to further the interests of the dealership
• Maintain regular communication with Parts Manager
• Ensure regular and helpful contact with all customers
• Ensure communication with dealership staff
• Attend to all meetings and training courses when required
• Ensure all customer issues are reported and resolved
• Ensure that all documentation is completed in time in a clear and accurate manner
• Ensure that all part exchange replacements and reconditioned items schemes are operated according to Company Policy

• Parts Counter Sales experience is essential.
• A minimum of Grade 12.
• Clear Credit Record
• Toyota panel sales experience will be an added advantage
• Must have excellent verbal communication skill
• Computer literacy is essential
• Must have good customer service