Ability to coordinate the total cross border sales order cycle for road and rail exports. Achieve 100% OTIFWAC on export documents
Export report risks identified and mitigated
No missed deliveries, no late export documentation packs
Executing exports are done in accordance with LC and other credit terms and conditions 100% compliance with LC/Credit guarantees terms and conditions, no exports on acceptance
Compiling accurate clearing and forwarding documents, monthly feedback reports, no audit findings, no penalties.
Filing of export documentation, ability to maintain an audit trail with regards to documents, Up-to-date and accurate filing and storage of information
Delivering of final documents to customers within set time limits. Achieve 100% OTIFWAC count
Investigation of customer complaints and implementation of corrective actions customer complaints analysis and corrective actions daily.
Effective liaison with service providers as well as local and international customers and banking institutions to ensure on time delivery in accordance with credit guarantee guidelines
Customer service representation: Aligning new customer orders with customer requirements and specifications, stock alignment, credit releases and follow-up, customer feedback, dissemination of tracking information, customer query resolution and positive outcome for total customer experience.
Relationship with service providers
Customer relationship management
Adhering to all safety, road, rail and export regulations
No penalties, no findings
Perform regular data-clean-ups exercises and updates on SAP, regular testing. Clean data and up-to-date information, SAP working according to design

Minimum Grade 12
Certificate in Exports or Clearing and Forwarding would be an advantage