Description
This role is all about creating exceptional experiences for our clients. As a Customer Relationship Officer, you will be the trusted link between our organisation and healthcare providers, specialists, and corporate clients. Your purpose is to ensure every interaction reflects care, professionalism, and efficiency. From managing enquiries and resolving service issues to visiting client sites and supporting operational improvements, you will play a vital role in building strong relationships and driving satisfaction. This is more than a job, it is an opportunity to make a meaningful impact on the healthcare journey of thousands of people.

Requirements
Role Requirements

To thrive in this role, you need a solid foundation in health or business administration. A Diploma or bachelor’s degree in healthcare, health administration, business, customer relations management, marketing or a related field is essential. You also need a valid South African driver’s license (Code 08 EB), as regular travel to client sites is part of your day-to-day responsibilities. These qualifications ensure you are equipped to navigate the complexities of healthcare environments while delivering exceptional service. Experience matters because this role demands confidence and competence. You will also need five or more years’ experience in a service-related position within healthcare, with exposure to relationship management, customer service, and engagement with doctors, specialists, healthcare professionals, or medical practices. If you have worked in a medical or laboratory context, you will understand the importance of accuracy, confidentiality, and empathy in every interaction.